• The rug should be vacuumed on a regular basis. Do not use the vacuum with the brushes in the “outwards position” as this may pull the yarn and destroy the rug. Vacuuming on pile rugs must be done in the direction of the pile. You can feel in which direction the pile is by running your hand across the surface of the rug. If the pile feels soft then you are moving in the direction of the pile, if it feels rough and gives resistance it is against the direction of the pile.

• Avoid dragging furniture back and forth across the rug.

• It is recommended to rotate the rug from time to time. This helps the rug wear more
  evenly.

• Note: Colours on some materials may fade if the rug is exposed to strong sunlight for an extended period of time.

• We recommend the use of underlay. You can minimize wear and tear on the rug by
  using an underlay beneath the rug. The protection extends the life of your
  rug and contributes to increased safety as this helps prevent your rug from sliding.
  It can also help to avoid any possible discoloration from the rug to the flooring beneath. Underlay acts as sound dampener and is recommended for all
  type of rugs. They are also suitable for floor heating.

• Sometimes small fibers/threads can show up after the rug has been installed and while the rug settles. This is due to the handweaving technique used to manufacture the rug. Most of these can easily be cut off or pulled through to the back, please contact
  our customer service for advice.

• Most new rugs often shed pile upon usage which is natural. Excess pile should be removed from the rug as it appears. More frequent vacuuming may be required when the rug is new.

• All our rugs are handmade and therefore the size may vary by +/-3% from the size
  stated, this is completely normal.

• All Linie Design rugs are suitable floor heating.

• Linie Design only recommend our rugs to be washed flat by a professional carpet
  cleaner.

• If something is spilled on the rug, remove the spill immediately using paper
  towels or a clean dry towel/cloth. As soon as possible contact a professional
  carpet cleaner. Do not remove stains with water or other products as this may damage the rug.

Viscose

• Viscose rugs are sensitive to fluids. Fluids spilled on the rug can create stains so this should be avoided. Marks caused by objects being placed on the rug can often be removed using a handheld steamer. Be careful not to get too close to the rug with the steam. After steaming gently brush the pile. For difficult marks, the procedure may need to be repeated. Do not rub, as you risk destroying the fibers of the rug.

Wool (with pile)

• Tufted wool rugs will shed quite significantly. Gently vacuum to remover access wool from the surface. At some point between 3-6 month the shedding will
  decrease considerably. On rugs in 100% wool slight stains can be spot cleaned by hand using a damp cloth (not wet).

Wool (without pile)

• On handwoven rugs in 100% wool slight stains can be spot cleaned by hand using a damp cloth (not wet).

Jute

• Vacuuming is recommended, alternatively beating of the rug. Jute rugs are sensitive to fluids.
  Cleaning stains with water is enough to create discoloration of the fibers. Some rugs made of jute are hard natural fibers, so fully covering underlay for
  these are recommended to prevent floor damage.

Linen

• Linen rugs are sensitive to fluids. Cleaning stains with water is enough to create discoloration of the fibers.

PET

• The rug is a 100% recycled product made from certified PET. It can be used indoors and outdoors. For indoor use, we recommend regular vacuuming without the brush in outwards position. The rug can withstand cleaning with water and a mild soap solution. Avoid scrubbing difficult spots as this can damage the yarns. For indoor use, we recommend an underlay. For outdoor use, it is recommended to take the rug inside during the winter and in difficult weather conditions. Avoid leaving a wet rug on a delicate surface for a long time, as this can damage the surface. The rug must be hung up to dry.

Leather

• On Leather rugs slight stains can be spot cleaned by hand using a damp cloth (not wet).  Being made from natural leather the rug will/may shed hair upon usage. This is a natural characteristic for leather. It is recommended, to rotate the hide every three months for even wear. Please note colour variation may occur, as leather is a natural material.

Silk

• Some rugs contain a
  small amount of silk. Silk is sensitive to moisture. Cleaning stains with water is enough to create discolouration of the fibers.

Underlay

• For all rugs Linie Design recommend the use of underlay. They are made of polyester-fleece. All underlays can easily be cut to fit the size of the rugs. If the antislip effect reduces, the underlay can be hand-washed, and it will have the full antislip effect again. Make sure the underlay is completely dry before
  placing it beneath a rug. Our underlays are available in two different types of thickness.

• When the rug is new, it may happen that there is some excess wool/carpet fluff in it. Rug made of special natural material can shed a lot in the first year. On Persian carpets this usually disappears after 1-2 vacuumings, while on eg Indian rug it can stay for longer.Vacuum the rug often without a brush to remove excess fibers. Don't try to vacuum everything at once, but let it take the time it takes to reduce the wear and tear on the rug.