Legal notice
Right to make complaints
When you trade with us as a consumer, the Danish Sale of Goods Act applies.
This means that you have a right to complain within 24 months. Please contact us before you return the article.
If your complaint is justified, it means that you may either have the item repaired or replaced, or your money refunded, or a reduction in the price, depending on the specific situation.
You must complain within a “reasonable time” after you have discovered a defect. If you complain within two months after the defect has been discovered, it will always be regarded as within a reasonable time.
If the complaint is justified, we will refund your freight costs (within reason). The article must always be retuned in suitable packaging. Remember also to obtain a receipt for dispatch, so that we can pay back your freight costs.
Where you can complain
If as a consumer you want to complain about your purchase, please contact info@liniedesign.dk. If you do not succeed in finding a solution, you can send a complaint to the Centre for dealing with complaints at:
Nævnenes Hus
Toldboden 2
DK-8800 Viborg
To complain about goods or services, the goods or services must have a value between 1.110 DKK and 100.000 DKK. A fee will be charged.
When you buy from an e-mærket webshop, you can have your case tried free of charge – regardless of the amount of the goods or services complained about. Read more here https://www.emaerket.dk/gratis-sagsbehandling
If you are a resident of a country outside Denmark, you can complain to the EU Commission’s online complaints portal here – http://ec.europa.eu/odr
The terms of business were last updated on 27th of July 2024.