How to return my rug using the Return Portal. 

Please use our Return Portal here. Go through the steps and confirm. You will then receive a confirmation by e-mail.  

Once you have created the return and received the confirmation, please follow below steps: 

  1. Carefully roll the rug as you received it, insert in polybag and close it.
  2. Put the label on the package (Please cover the old label) or Download and print shipping label.
  3. Return the package with UPS.
  4. Package below 1 meter and 20 kg:
    • Please use Access Point or Home Return pick-up.
  5. Package above 1 meter and 20 kg:
    • Please use Home Return pick-up.
  • Please see nearest Shop access Point here.
  • Please find link for booking Home Return pick-up here 
  • Call UPS customer service: Denmark: +45 3525 8080, Sweden 077-662 20 77, Germany: +49(0)6966 405060

Please see our refund policy for more information here