Return Portal
How to return my rug using the Return Portal.
Please use our Return Portal here. Go through the steps and confirm. You will then receive a confirmation by e-mail. By using our return label and service we will deduct 299,- from your total order amount unless your return is claim related.
Once you have created the return and received the confirmation, please follow below steps:
- Carefully roll the rug as you received it, inset in polybag and close it.
- Put the label on the package (Please cover the old label) or Download and print shipping label.
- Return the package with UPS.
- Package below 1 meter and 20 kg:
- Please use Access Point or Home Return pick-up.
- Package above 1 meter and 20 kg:
- Please use Home Return pick-up.
- Please see nearest Shop access Point here.
- Please find link for booking Home Return pick-up here
or call UPS customer service: +45 3525 8080
Please see our refund policy for more information here